Service Manager - Energy Domain

  • Utrecht
  • Senior
  • 32-40 uur
Solliciteer nu!

Voordelen voor jou

  • Safeguard stability for mission-critical energy systems
  • Thrive in a dynamic environment with real impact
  • Work with skilled teams at Conclusion Mission Critical

Waarom wij?

  • Impact maken voor dé IT van Nederland
  • Samen sterk: altijd bereid om te helpen
  • Jouw ideeën? Wij moedigen initiatief aan

Dit vind je leuk om te doen

Become Our New Conclusion Mission Critical Service Manager!
For our customers in the energy domain, Always on isn’t a luxury, it’s an absolute necessity. Their systems run around the clock secure, stable, and uninterrupted. Downtime isn’t an option. Any standstill can have serious, immediate consequences.
That’s why we’re looking for a Service Manager who lives and breathes a 24/7 mindset. Someone who stays sharp, performs under pressure, and won’t stop until the issue is truly resolved. You’re the rock in the storm, day or night, making sure everything keeps running. Fix first, always.

What You’ll Be Doing
As our Service Manager in the Energy Domain, you’ll be the driving force behind mission critical service excellence.
Your role blends strategic oversight with hands-on collaboration, ensuring services run smoothly, stakeholders stay informed, and improvements are always in motion.

  • Lead Energizing Service Reviews: Host monthly sessions that go beyond numbers, spot trends, discuss exceptions, and align on meaningful actions.

  • Be the Escalation Hero: Act as the go-to person for service-related issues, turn complaints into improvements, and ensure satisfaction through collaboration with DTS Service Managers and internal teams.

  • Streamline Operations: Work closely with Change, Incident, Problem, and Configuration Managers to keep processes aligned, compliant, and efficient.

  • Communicate with Clarity: Maintain service reports, action trackers, and meeting notes. You clearly communicate changes in scope, volume, and initiatives to all stakeholders.

  • Drive Continuous Improvement: Facilitate weekly and bi-weekly meetings, lead root cause analyses, and implement service improvement plans that create real impact.

  • Keep Stakeholders Engaged: Whether it’s a quick update or a deep-dive session, you keep everyone informed, involved, and, ideally, delighted.

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Man leunt tegen glazen wand aan en kletst met zijn collega.
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Twee vrouwen zitten achter een laptop en lachen voor zich uit.
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Een man en vrouw kijken lachend naar hun computerscherm achter het bureau.

Jouw vaardigheden

You’re not just experienced, you’re sharp, reliable, and driven to make a difference. You bring a powerful mix of leadership, insight, and dedication to an environment where performance is everything.

  • Service Savvy: You have solid knowledge of ITIL processes (Change, Incident, Problem, and Configuration) and can apply them in high-pressure situations.

  • Clear Communicator: You’re quick-thinking and articulate, able to align diverse stakeholders around a common goal.

  • Analytical Mindset: You enjoy diving into performance data, identifying patterns, and turning insights into action.

  • Leadership & Collaboration: You lead cross-functional teams with ease, handle escalations with diplomacy, and promote accountability.

  • Mission-Critical Mentality: You thrive in high-reliability environments where precision and responsiveness are vital.

  • You’re fluent in Dutch and English.

    • Please note: For this role, we only accept candidates who speak fluent Dutch and English (both).

Authentic Expertise: You combine deep knowledge with a personal touch and a strong commitment to continuous improvement

 

Wat krijg je van ons?

In this role, you’ll receive a contract for a minimum of 32 hours per week. Because we trust in your ability to thrive as a Service Manager, we offer:

  • A salary that matches your knowledge and experience

  • A bonus scheme

  • A permanent contract from the start

  • A lease car, mobile phone, and laptop

  • A lease bike

  • Flexible working hours and hybrid working options

  • Excellent training and development opportunities through courses, workshops, and certifications

  • Monthly net expense allowances

  • A personal budget for sports and fitness

  • Plenty of fun: BBQ battles, monthly drinks, and more

You’ll help ensure the IT behind the Dutch energy sector stays running together with expert colleagues who support and challenge you. You’ll feel it every day: in the appreciation, the growth, and the impact you make.

Always on. Expert. Reliable. Personal.
It’s not just what we do, it’s who we are.

Over bedrijf (1)

Over Conclusion Mission Critical

Werk mee aan IT die ertoe doet. Samen met collega experts houd je Nederland 24/7 draaiende – persoonlijk, betrouwbaar en met impact.

5 Stappen

1

Telefonische intake
Je solliciteert bij ons. Bij een match belt onze recruiter je voor een eerste kennismaking.

2

Kennismakingsgesprek
Tijdens dit gesprek leren we elkaar beter kennen. Zijn we beiden enthousiast? Dan volgt een tweede gesprek.

3

Tweede gesprek
Dit gesprek is meestal op kantoor met expert collega’s: samen gaan we de diepte in en bespreken we verwachtingen.

4

Je krijgt een voorstel
Zien we het allebei zitten? Dan doen we je een mooi voorstel!

5

Pre-employment screening
Na acceptatie aanbieding vindt er een pre-employment screening plaats. Wij werken voor de meest kritische omgevingen van onze klanten, dus is het van belang dat onze medewerkers aan bepaalde standaarden voldoen.
Sollicitatie stappen

Solliciteer bij Conclusion Mission Critical

Vind je jouw rol niet terug? Vul hieronder een open sollicitatie in naar ons!

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Vragen?

Marcus van Gulik

  • IT Recruiter
1665584980-marcus-van-gulik
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Become part of something bigger.

At Conclusion, you will join our ecosystem of 25+ unique expert companies. Together, we create sustainable solutions and innovative IT services. You’ll enjoy the close-knit feel of a small team while benefiting from the opportunities of a large organization.

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